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Have you ever got annoyed when someone takes something literal?
That their level of understanding is far from you?
As a result of that,
You were always misunderstood by your staff and coworkers.
Well, no worries ’cause it is not your problem.
As much as I don’t want to sound offensive to anyone…
Admit it or not
There are some people who has low I.Q or Intelligence Quotient.
And we have to respect that.
The least thing that we could ever do is to…
Accept others’ weaknesses.
Rather than rasing your expectation to be like you.
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Being their manager, I have to hear both sides.
But regardless of situation,
A customer will always be a customer.
And my task is to teach my staff to build a good customer relationship.
The only problem with them is that,
I need to regularly orient them.
For they are not knowledgeable enough to handle certain situation.
Eyes speak more than what actions could do.
The customer could honestly sense if you are venting an anger on them just because you are dealing with something else.
And that has never been a valid reason.
I even told their supervisor that they need to understand,
The concept of “feelings for feelings“.